QC/QA Laboratory Manager


Position: Quality Control/Quality Assurance Manager Location: Tustin, CA

About Alliance Technical Group:

Alliance Technical Group (Alliance), headquartered in Decatur, AL, is a rapidly growing environmental testing, data, and analytics company. With more than 1,500 specialists across 40+ offices nationwide, we provide premier technical solutions for a full spectrum of environmental needs. Our explosive growth is driven by innovative technological solutions that reduce risk and promote sustainable environmental practices.

Position Summary:

The Quality Control/Quality Assurance Manager is responsible for maintaining and updating the laboratory's quality system, ensuring the accuracy of laboratory data, adherence to quality assurance protocols, and compliance with regulatory procedures. This role requires strong problem-solving skills for chemical and mechanical processes, excellent data review and validation capabilities, and exceptional organizational, computer, and communication skills. The QCM/QAM will manage staff interactions and work closely with industry regulators and clients, evaluating quality metrics and implementing corrective actions in collaboration with management.

Key Responsibilities:
  • Quality Control:
    • Manage the laboratory's performance testing program.
    • Maintain laboratory quality assurance using fixed or statistically generated control limits.
    • Assess and interpret quantitative results relative to project requirements.
    • Evaluate results against project limits and determine if supplementary samples or retesting is needed.
  • Audits:
    • Conduct and facilitate audits to evaluate laboratory policies and procedures against standards.
    • Document formal actions taken by the laboratory.
    • Perform and document laboratory audits, review results, and recommend changes.
  • Policies and Procedures:
    • Implement regulatory and industry updates for new and improved laboratory policies, procedures, and test methods.
    • Develop and implement lab operation policies, procedures, and standards in conjunction with the OPEX Quality team to ensure lab efficiency and performance.
  • Staff Instruction:
    • Mentor, instruct, and assist laboratory staff in testing protocols, technical processes, and procedures.
    • Identify and address testing and data irregularities in sample collection, testing, and data analysis.
    • Manage corrective actions.
  • Client Support:
    • Investigate and resolve client/customer complaints regarding results, reports, or other pertinent issues.
    • Advise and work cooperatively with clients and administrative staff to meet client permit specifications or other regulatory needs.
    • Provide polite and timely customer support through written and verbal communication.
    • Explain and interpret laboratory processes and their potential impact on customer samples and results.
  • Analytical Testing:
    • Oversee various types of tests on a monthly basis.
    • Instruct and assist in the maintenance of testing equipment and management of supplies.
    • Perform both manual and electronic data collection.
    • Report on testing progress, results, and timelines.
    • Maintain and transmit records.
    • Engage or assist in test method development and validation for environmental sample analysis.
  • Data Validation:
    • Review and validate data for compliance, accuracy, and quality.
    • Assemble data validation packages.
  • Quality Metrics:
    • Establish and maintain periodic quality metrics reporting.
  • Accreditation Maintenance:
    • Collaborate with the Quality Manager of Accreditations to uphold accreditation programs, including quality assurance plans, SOPs, audit support, and performance testing.
  • Process Monitoring:
    • Monitor and document processes and procedural controls.
  • Issue Investigation:
    • Investigate and document non-conformance/non-compliance issues and customer complaints.
    • Identify root causes and corrective actions.
  • Regulation Adherence:
    • Ensure turnaround times and deadlines are met while maintaining quality and regulatory adherence.
  • Safety Promotion:
    • Promote and ensure safe work practices in collaboration with the ATG Safety team.
  • Additional Duties:
    • Perform other duties as required.

Required Qualifications:
  • BS/BA degree in Chemistry, Biochemistry, or a relevant science.
  • Minimum of 7+ years of environmental laboratory experience; QA experience preferred.
  • Working knowledge of data validation functional guidelines.
  • Proficiency with Laboratory Information Management (LIM) applications and basic computer skills, including email and Microsoft Office.

Knowledge, Skills & Abilities:
  • Demonstrated ability to manage multiple projects and meet deadlines.
  • Strong attention to detail in quality management.
  • Excellent written and oral communication skills.
  • Self-motivated and able to lead and motivate others.

Pay Range: $67,000 to $85,000, depending on experience

Key Benefits Include:
  • Quarterly Bonuses: Recognizing and rewarding your hard work.
  • Medical, Dental, and Vision Insurance: Comprehensive health coverage.
  • Flexible Spending Accounts: Manage healthcare and dependent care costs.
  • 401(K) Plan with Competitive Match: Secure your financial future.
  • Service Awards Recognition: Celebrating your milestones and achievements.
  • Continuing Education and Tuition Assistance: Invest in your growth.
  • Employer-Sponsored Disability Benefits: Support when you need it most.
  • Life Insurance: Peace of mind for you and your family.
  • Employee Assistance Program (EAP): Resources for personal and professional support.
  • Paid Time Off (PTO) & Holidays: Balance work and life.
  • COBRA: Continued health coverage after employment ends.
  • Casual Dress, QSTI Certification Assistance, Per Diem & Paid Travel: Comfort and support for your career development.

EEO Commitment:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ethnicity, sex, pregnancy, sexual orientation, gender identity/expression, religion, disability, age, genetics, active military or veteran status, and any other characteristics protected under applicable federal or state law.

Join Us Today!

Advance your career with Alliance Technical Group, where your expertise will drive excellence and innovation in environmental solutions. Apply now to become a part of our dedicated team of professionals.